Summit Front Office works the recall list, follows up on unscheduled treatment, and recovers missed calls — the front-desk work that quietly slips when the schedule gets full.
Summit Front Office was founded by Caden Feldman, who spent two years working inside a dental practice in Bellevue, Washington as a dental lab technician before studying Management Information Systems at Washington State University.
That background is the reason this exists. For most independent practices the bottleneck isn't clinical capacity — it's the front desk running out of hours before it runs out of work. Recall calls don't get made, treatment plans sit unscheduled, and missed calls become patients who booked somewhere else.
Most practices are sitting on hundreds of patients who have simply fallen off the schedule. We work that list directly — structured outreach to dormant patients, plus ongoing recall so the same gap doesn't open up again behind us.
Coverage checked ahead of the appointment, so your team isn't sorting it out chairside.
Same-day follow-up on calls your front desk couldn't get to, before that patient calls elsewhere.
Follow-up on diagnosed treatment that was never put on the schedule.
Working a recall list means touching protected health information. That is not something to improvise, so here is exactly how it works.
We look at your recall list, your open schedule, and how many calls are going unanswered.
You get a written scope, a BAA, and a start date. You know exactly what is being worked and what it costs.
The work runs in the background and you get a written report of what was done and what it produced.
Tell us a little about your practice and we'll set up a short call. No obligation, and no pitch deck.